How to make a Return or Exchange
Our 30-day guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition, unused with all labels intact and still attached to the item within 30 days of completing your order. We will only refund the costs of your return postage in the unlikely event that your item is faulty or has arrived damaged. If you choose to exchange your item, please note that we will send one exchange per customer and not charge delivery, subsequent exchanges will incur delivery charges.
For orders outside of the UK, we will charge the postage cost for an exchange at the usual rate to send the replacement item.
Happybags is not responsible for returned items until they are received by us, so for your own protection we recommend you use a signature required delivery service with adequate insurance to cover the value of your return. This returns policy does not affect your statutory rights. Returning an Item Please include the following information to enable us to process your refund efficiently:
1. Your order ID beginning with Q
2. The date you placed your order
3. Today's date
4. The name and address that the order was placed under
5. Description of the item being returned
6. Reason for return
7. In the case of an exchange, the details of the item you would like to exchange for
Please then follow these steps:
1. In the case of a faulty product, please contact us before returning your item and include a full description of the fault
2. Ensure all manufacturer's labels and tags are still attached to the bag and all accessories are present
3. If your item came with a plastic bag or any other packaging, please include that too (not the outer packaging we use to send your parcel)
4. Ensure the packaging used to return your item is suitable for the size and nature of the product.
5. Send the package to the address below
Any products received that are not in a resaleable condition may be returned to you or we will offer a reduced refund to compensate for the reduction in value caused by poor packaging. We will e-mail you once we have successfully received and processed your return or exchange. Please keep any proofs of posting until you receive confirmation from us.
Return Address:
Happybags
PO Box 3554
NORWICH
NR14 6WR
UK
When returning your order, please ensure that the product is securely packaged and is not folded or crushed into packaging that is too small. If we receive an item in unsuitable packaging which has resulted in damage to the product we reserve the right to reduce the amount refunded to cover the cost of receiving a product unfit for resale.
If you have any queries, please contact us.
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